TwinTails.pet and its affiliates and subsidiaries (“Twintails” or “we”, “our”, “us”) respect your concerns about privacy. By using our website or purchasing products from us, you agree to the collection and use of information as stated in the Privacy Policy and you agree to our Terms of Use.
INFORMATION WE COLLECT
TwinTails.pet is committed to protecting your privacy and using your information responsibly. We may collect personal information (including name, address, telephone number, email address, when necessary, date of birth and credit card and/or other payment/ordering information) when you:
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Place an order from our catalogs or on our website
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Inquire about our services or products
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Subscribe to receive communications from us via email
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Register for an account on our website
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Request one of our catalogs
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Are sent an TwinTails.pet
In addition to information you provide to us, we also may gather information automatically about how visitors navigate through our website by using clickstream data gathered with "cookies" and/or other online tools such as "pixel tags".
Cookies
A cookie is a piece of data sent to your computer from a website and stored on your hard drive that contains information about your computer. Cookies may be used to enable us to track and target your interests for the purpose of enhancing your experience on our website. They also enable us to provide services to you, including, order history, address book, etc. The default setting on most Internet browsers allows the acceptance of cookies without any user action. However, you can set your browser to have your computer warn you each time a cookie is sent, or you can choose to turn off all cookies. (Each Internet browser is a little different, so look at your browser's Help menu to learn about modifying cookie settings.) If you turn cookies off, you may still browse our website; however, you may not be able to purchase or have access to all of our services
HOW WE USE THE INFORMATION WE COLLECT
We collect information that allows us, among other things, to:
Send you catalogs and newsletters and/or communicate promotional offers that may be of interest to you
Process and fill your orders
Contact you regarding the processing of your order
Improve our products and services
Send a catalog to a gift recipient
Information We Share with Others
We do not sell any of the personal information we collect from our website. We may partner with other parties to provide specific services for us, such as credit card processing, shipping, promotional or other support services. We will provide the personal data necessary for the third parties to provide these services for us. These parties may not sell or otherwise use personal information except for the purpose of providing us with their services, and all third party companies with whom we share users’ personal information have contractually agreed to keep the information secure and to abide by this Privacy Policy.
Disclosures Required by Law
We may disclose any personal information when the law requires that we do so.
Disclosures to Protect Our Website and/or Enforce Our Terms of Use
We may also disclose any personal information if we make a good faith determination that such disclosure is necessary to protect any of our legal rights or to enforce any of our Terms of Use. We may also disclose personal information to our auditors or legal advisors who also have a duty to maintain the confidentiality of the information we share with them.
Mergers, Acquisitions, and Bankruptcy
In the event our company experiences a merger, acquisition, bankruptcy or similar reorganization, personal information we have collected may be transferred to successors in interest or other entities as required by the terms of the reorganization.
CHANGING OR DELETING YOUR INFORMATION
To update your customer information, please contact us, or, if you have registered for an account on our website, you may also update your customer information by accessing the "Your Account" .
OPTING OUT OF COMMUNICATIONS FROM US
If you prefer not to receive catalogs or other communications from TwinTails.pet via U.S. mail or telephone, please contact us.
Because customer communications are often prepared well in advance of deployment (sometimes several months before the communication is made), you may continue to receive some communications after you send us a request not to receive communications from us. We appreciate your understanding.
SECURITY
We use Secure Sockets Layer SSL encryption technologies when transferring and receiving data from you through our website. We also have appropriate administrative and physical security measures in place in our physical facilities to protect against the unauthorized access, loss, misuse or alteration of information that we have collected from you. However, despite our reasonable efforts, no security measure is ever perfect or impenetrable, so we also encourage you to take care to protect any password you create when you register for an account on our website.
YOUR CALIFORNIA PRIVACY RIGHTS
California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. We do not share our customers' personal information (i.e., non-aggregate information) with unaffiliated third parties for their own direct marketing purposes. Any information we provide to third parties falls under the statute's definition of "disclosures not deemed to be disclosures of personal information by a business for a third party's direct marketing purposes."
For inquires regarding our disclosure policy, please send contact us.
NOTIFICATION OF CHANGES
We may amend this Privacy Policy from time to time. Changes to the policy will be posted on our website. We encourage you to review our Privacy Policy periodically, because by visiting our website you agree to accept any such changes.
CONDITIONS OF USE
Any dispute over privacy is subject to this Privacy Policy and our Terms of Use.
ORDERING AND/OR ACCOUNT CREATION BY CHILDREN UNDER 13 PROHIBITED
The Oritz Gift Service site is not directed to children under the age of 13, and we do not permit children under 13 to order from our site or create an account.
QUESTIONS OR COMMENTS?
For questions, comments, or assistance, we invite you to contact us.